Support









Additional resources

Telephone Support:


Available saturday to thursday from 9 AM to 8 PM EST.

UAE: +971525175525

Submit technical support requests through a convenient online form and receive a reply within 1 business day.


Please provide enough detail so that the problem can be replicated. Examples are preferred. If possible, please specify within which window the error is occurring (i.e., within the ChemSketch Window, the Spectrum Window, etc.), and provide your comments in English to facilitate the processing of your request.
Please attach example files, images of error messages, or other related data. Maximum file size is 10 MB.

Spectra analytics Training Center




Spectra analytics offers a series of professional training courses for our suite of software products by our Technical and Scientific Services Staff.


On-site training provides instructor-led, hands-on training at your facility. Participants learn the software using real life examples from the industry.
On-line training is a live interactive learning session conducted by ACD/Labs' experts and available for individual users or small groups via the internet.